Return Policy
Return Policy
Thank you for shopping at Soufiane Store. We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, we offer a +212687506091 day return policy, subject to the following terms and conditions:
1. Eligibility:
a. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
b. Certain products, such as perishable goods, intimate or sanitary goods, and downloadable software, are exempt from being returned.
2. Return Process:
a. To initiate a return, please contact our customer support team within 1 days of receiving your order. You can reach us at +212687506091 .
b. Our customer support team will provide you with further instructions on returning the item, including the return address.
c. Please ensure that the item is securely packaged to prevent damage during transit.
3. Return Shipping:
a. The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or an error on our part.
b. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
4. Refunds:
a. Once we receive and inspect the returned item, we will notify you of the status of your refund.
b. If the return is approved, a refund will be processed to your original payment method within [number] business days.
c. Please note that shipping costs, if any, are non-refundable.
5. Exchanges:
a. We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.
7. Non-Returnable Items:
a. The following items are non-returnable:
- Perishable goods
- Intimate or sanitary goods
- Downloadable software
- Gift cards
8. Modifications to the Return Policy:
a. Soufiane Store reserves the right to modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our Website.